This role will be employed under Qstrike Innovations Philippines – OPC., and will be reporting directly under the DevOps / Application Support Engineer / Desktop Support Engineer Manager.
MAIN RESPONSIBILITIES
- Basic troubleshooting of hardware, software, and network issues
- Set up and configure desktops, laptops, and peripheral devices
- Provide office site and remote technical support to end-users with any problems encountered with their assigned equipment
- Provide support for end-users applications and emails
- Assist in resetting passwords and creating user accounts
- Perform regular equipment check-ups
- Help maintain accurate and up-to-date records of repairs and service requests
- Implement and enforce security measures to safeguard systems and data from unauthorized access or breaches
- Provide excellent customer service, communicate effectively, and maintain a professional demeanor when interacting with users
QUALIFICATIONS
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or any related field
- Open for fresh college graduates or 1 to 2 years of industry-level experience
- Familiarity with basic troubleshooting of hardware, software, and network issues
- Basic knowledge of operating systems (Windows, macOS, and Linux)
- Ability to set up and troubleshoot desktops, laptops, printers, and other peripherals
- Basic understanding of networking concepts (TCP/IP, Wi-Fi, LAN) and troubleshooting
- Ability to follow and update technical documentation
- Good communication skills
- Strong customer service orientation and patience
- Basic problem-solving skills for diagnosing issues