This role will be employed under Qstrike Innovations Philippines – OPC., and will be reporting directly under the DevOps / Application Support Engineer / Desktop Support Engineer Manager. 

MAIN RESPONSIBILITIES

  • Basic troubleshooting of hardware, software, and network issues
  • Set up and configure desktops, laptops, and peripheral devices
  • Provide office site and remote technical support to end-users with any problems encountered with their assigned equipment
  • Provide support for end-users applications and emails
  • Assist in resetting passwords and creating user accounts
  • Perform regular equipment check-ups
  • Help maintain accurate and up-to-date records of repairs and service requests
  • Implement and enforce security measures to safeguard systems and data from unauthorized access or breaches
  • Provide excellent customer service, communicate effectively, and maintain a professional demeanor when interacting with users

QUALIFICATIONS

  • Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or any related field
  • Open for fresh college graduates or 1 to 2 years of industry-level experience
  • Familiarity with basic troubleshooting of hardware, software, and network issues
  • Basic knowledge of operating systems (Windows, macOS, and Linux)
  • Ability to set up and troubleshoot desktops, laptops, printers, and other peripherals
  • Basic understanding of networking concepts (TCP/IP, Wi-Fi, LAN) and troubleshooting
  • Ability to follow and update technical documentation
  • Good communication skills
  • Strong customer service orientation and patience
  • Basic problem-solving skills for diagnosing issues